Shipping policy
Thank you very much for visiting and shopping at NISHIYAMA RAMEN ONLINE.
Following are the terms and conditions that constitute our Shipping Policy.
Shipping Policy
Packaging Box
In order to keep the quality of our products during transport by parcel delivery,
products are packed in a styrofoam box and cooled by dry ice(or blue ice).
Keep the products in the fridge. you will see the expiry date on the leaflet in the delivery.
In case it takes up to 4 days to get the products, you can still eat it.
In case local pick up, a small carton box is used without styrofoam box and dry ice.
Shipment processing time
All orders are processed within 5-7 business days.
Due to cooling transport with dry ice, orders are shipped out Tuesday and Wednesday.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
NISHIYAMA RAMEN ONLINE ships to the addresses within Germany, the Netherlands and Austria only.
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping charge for orders more than 50 EUR and self pick up from our office in Dusseldorf.
Shipping within Germany
| Shipment method | Estimated delivery time | Shipping cost |
| DPD STANDARD | 2-4 business days |
7€ (Free on orders over 50 €) |
Shipping to the Netherlands
| Shipment method | Estimated delivery time | Shipping cost |
| DPD STANDARD | 2-4 business days |
15€ (Free on orders over 50 €) |
Shipping to Austria
| Shipment method | Estimated delivery time | Shipping cost |
| DPD STANDARD | 2-4 business days |
15€ (Free on orders over 50 €) |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
In case pick up, you will receive an email once your order is ready for pick up. Please reply it with expected pick up date and time.
Pick up is available during Monday-Friday 10:00-17:00. Holidays are closed.
Damages
NISHIYAMA RAMEN ONLINE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.